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Terms
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Terms of service Use of our service assume acceptance of these terms, which may change at any time. Any changes will be posted here so please check this page from time to time. Open source software Chameleon Websites uses ‘open source’ Content Management System (CMS) software for most client websites. We do not sell this software, but rather offer its installation, hosting and related services - such as help with content and adapting templates. Our offering is designed to bring the benefits of using such software to those with little or no knowledge or interest in setting up an open source CMS themselves. We believe the software is suitable for the intended use, and you’re welcome to check out the sites we prepared earlier using it. But we don’t make any specific guarantees about the software, and are not responsible for the addition or subtraction of any features in future versions. This is outside our control. Bear in mind we may need to upgrade to different software versions in the future, or to switch your site to a different template to work with new software versions, mainly for security reasons. This could affect how your site looks. We'll consult with you first if this is necessary. Payment We reserve the right to suspend service without notice on any account that is overdue. Uptime We don’t make any guarantees about the ‘uptime’ of client sites, although it’s our aim to have sites up and running all the time. So far we’ve had no complaints. Backups Keeping a backup of your site’s content (your text and pictures) is your responsibility. We suggest you edit your pages in Word or similar, and then copy and paste it into the text editor when you’re ready, keeping a copy (or two) on your local machine. We take reasonable steps to back up client sites as a customer courtesy but cannot test, and therefore can’t guarantee the integrity of, these backups. See also ‘hacking’ below. Hacking We can’t guarantee your site against hacking attempts. In the event of a site being hacked or failing in any other way we will do our best to restore it – or, in the worst case, build a new one - as soon as we can. However we do not guarantee to do this immediately. Please also see ‘Backups’ regarding keeping copies of your content on your local machine. The standard Chameleon Websites package forwards all mail, including any spam you may receive, to your specified address (eg This e-mail address is being protected from spambots. You need JavaScript enabled to view it or This e-mail address is being protected from spambots. You need JavaScript enabled to view it ). We can activate Spam Assassin software so any suspected spam is labelled as such, to make it easier for your to filter. Unfortunately we are no longer able to forward mail in this way to Yahoo accounts so if you use Yahoo please contact us to discuss other arrangements. We also reserve the right to decline to forward to any other email host at our discretion. If you need email arrangements other than email forwarding, please contact us to discuss your requirements. Please bear in mind that, much as we’d love to, we do not support setting up email software, webmail etc on your own computer. There are lots of systems in use so it’s always best to consult the documentation with your particular programme and / or search for advice on the internet. Spam We take a zero tolerance stance against sending of unsolicited email, bulk emailing and spam using our servers. Most customers don’t use our servers for sending email, but rather that of their own Internet Service or webmail provider (see above). But if you have made other arrangements with us and intend to do any of the above using our servers, please speak to us first so we can offer more information about what is and isn’t acceptable. The bottom line is: any user who sends out spam using our email facilities will have their account terminated with or without notice. Support of software on your computer We don’t support any software that runs on your own computer, such as setting up email software, webmail, operating systems, browsers, word processors etc etc. Sorry – that’s not what we do. Content It’s your responsibility to ensure content on your website is legal, honest and truthful, and does not breach any relevant advertising standards, or distance selling guidelines or similar. Similarly content must not be defamatory. You may not place inappropriate, potentially offensive or criminal material on your site. This includes unlawful, harassing or 'flaming', defamatory, abusive, threatening, harmful, obscene, profane, sexually orientated, racially offensive or otherwise objectionable material. We reserve the right to remove any material or suspend or terminate any account without notice or explanation that in our view breaches these terms .You warrant that you have the right to post any material contained on your website, and that your contributions are not defamatory, and that they do not infringe any law including that of copyright. You indemnify Chameleon Websites against all legal fees, damages and other expenses that may be incurred as a result of your breach of this warranty or your use of your website in general. We reserve the right to remove with or without notice, and withdraw service, to any customer who we believe SEO services All Search Engine Optimisation services are offered without any guarantee, as we are unable to directly control the behaviour of search engines or competitors’ websites. Changes to the TOS Chameleon Websites reserves the right to revise its policies at any time without notice.
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